Troubleshooting
Each message below is what Dobi says, and what to do about it. In every case your work is saved on your machine.
“This device’s Dobi connection has ended or expired”
Section titled ““This device’s Dobi connection has ended or expired””Connections last 90 days. Signing out everywhere in the app ends them too, and so does revoking its key under Settings, Connection, Workspace keys. Tell your agent “connect Dobi” and approve again. Nothing is lost.
“A task’s copy on Dobi is tied to a key this device doesn’t hold”
Section titled ““A task’s copy on Dobi is tied to a key this device doesn’t hold””Dobi’s copy of that task was started with a key from somewhere else, so this device can’t send its text there. Everything is still on this device. If you didn’t connect another device, someone may have this device’s connection: use Sign out everywhere in Settings, then connect again.
“This device’s Dobi connection can’t save records”
Section titled ““This device’s Dobi connection can’t save records””The connection is missing a permission. Tell your agent “connect Dobi” to make a new one.
“This device is set to a different Dobi service”
Section titled ““This device is set to a different Dobi service””The service this device sends to changed since it connected. Tell your agent “connect Dobi” to connect to the new one.
“This plugin version is too old to sync”
Section titled ““This plugin version is too old to sync””Update the plugin: in Claude Code, claude plugin marketplace update dobi then claude plugin update dobi@dobi. Codex updates at its next start. Then start a new session.
“Dobi is limiting requests”, “Sync ran out of time”, “Another sync is already running”
Section titled ““Dobi is limiting requests”, “Sync ran out of time”, “Another sync is already running””Nothing to do. Sync picks up where it stopped next time.
“Saving is paused” or “Uploads are paused on Dobi”
Section titled ““Saving is paused” or “Uploads are paused on Dobi””The service has paused writes for a while. Sync continues on its own later.
“This account has reached a usage limit”
Section titled ““This account has reached a usage limit””Your work stays on your machine. Ask whoever set you up with Dobi if you need more.
“Dobi can’t be reached”
Section titled ““Dobi can’t be reached””Check your connection. Sync continues later.
“Dobi needs Python 3.9 or newer”
Section titled ““Dobi needs Python 3.9 or newer””Install a newer Python. On a Mac, xcode-select --install. See Install.
“…holds encrypted data from Dobi 0.5.0”
Section titled ““…holds encrypted data from Dobi 0.5.0””0.6.0 can’t read the encrypted files 0.5.0 wrote, and doesn’t touch them. Keep using 0.5.0 with that folder, or set DOBI_HOME to a new folder to start fresh.
“Sign-ups are paused”
Section titled ““Sign-ups are paused””New accounts are capped for now. Try again later.
Still stuck? Ask whoever set you up with Dobi.